Privacy Policy

Last updated: August 2026

SmashX ("we", "us", "our") provides a car accident concierge service in New South Wales, Australia. We take your privacy seriously and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

• Contact details: your name, mobile number and email address.
• Vehicle details: registration, make, model and year.
• Accident details: a description of what happened, who was at fault, photos of the damage, and related documents you choose to provide.
• Where required to arrange repairs, a replacement vehicle or a claim: your driver licence details and insurance information.
• Technical data: basic analytics about how our website is used.

2. How we use your information

• To assess your situation and manage your accident claim from start to finish.
• To arrange vehicle repairs, towing, and a replacement vehicle where eligible.
• To communicate with you by phone, SMS and email about your claim.
• To liaise with insurers, repairers, rental providers and, where necessary, legal representatives on your behalf.
• To improve our website and service.

3. Who we share it with

We only share your information where it is needed to deliver the service: with the relevant insurance companies, our repair network, replacement vehicle providers, and professional advisers involved in your claim. We do not sell your personal information.

4. Storage and security

Your information is stored securely in our claim management systems. We use reasonable technical and organisational measures to protect it from misuse, loss and unauthorised access. Photos and documents you upload are transmitted over encrypted connections.

5. Saved form progress

If you start our online claim form and leave before finishing, your answers may be saved in your own browser so you can pick up where you left off. This data stays on your device, is removed automatically after seven days or when you submit, and can be cleared at any time via your browser settings.

6. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

7. Contact us

For any privacy questions or requests, call us free on 0468 088 838.