Replacement Vehicles

Your Replacement Vehicle, Personally Managed

No counters. No running around. No confusion.

Most people associate replacement vehicles with long drives to pick them up, long queues, fine print, and surprise charges.

SmashX replaces that experience with a personal concierge who manages the entire replacement vehicle process on your behalf. From assessment through to delivery and collection.

What Your Concierge Handles

• Eligibility assessment
• Vehicle coordination
• Delivery and collection
• Communication with claim parties
• Timing aligned with repairs

You’ll always know:

• What vehicle you’re receiving
• Why it’s appropriate
• How long it’s needed

No chasing. No guesswork.

How Replacement Vehicles Work with SmashX

Clear steps. No surprises.

Step 1: Accident Occurs. You contact SmashX as soon as possible after the accident.

Step 2: Sorting the Details. We take a look at what happened. Whether it was you, them, or still unclear and explain the best replacement vehicle option available.Nothing moves forward without you understanding it first.

Step 3: Vehicle Matching. A suitable replacement vehicle is identified based on your needs and availability.

Step 4: Delivery. Your replacement vehicle is arranged for delivery or collection.

Step 5: Repairs Underway. You stay mobile while your vehicle is repaired.

Step 6: Return and Collection. Once repairs are complete, the replacement vehicle is collected.

Everything is coordinated around your repair, not the other way around.

Replacement Vehicle Options

Matched to your requirements, not just what’s available.

Every driver’s needs are different. SmashX helps arrange replacement vehicles across a wide rangeof categories.

• Small & Medium Cars
• SUVs & 4WDs
• Luxury Vehicles
• Electric Vehicles (EVs)
• Family & 7-Seat Vehicles
• Commercial & Fleet Vehicles

Vehicle options depend on:

• Claim circumstances
• Availability at the time
• Repair duration

Your concierge will explain the best available option clearly and transparently. Or if the replacement vehicle isn’t covered through the accident, SmashX can arrange a hire vehicle at a competitive daily rate. So, you are never stuck without options.

Replacement vehicle options depend on what happened, availability, and timing. We’ll always explain things clearly before proceeding.

How Replacement Vehicles Usually Work

After an accident, one of the first questions people ask is:

“Who’s paying for the replacement car while mine’s off the road?”

Here’s the simple version.

It Wasn’t Me

If the accident wasn’t your fault and someone else caused it, the cost of your replacement vehicle is usually covered by them or their insurer while your car is being repaired.

In these situations, SmashX helps arrange a like-for-like replacement vehicle, managed as part of the claim.

• Coordinated for you
• No upfront payment in most cases
• Matched to what you drive, where possible

It Was Me

If the accident was your fault, or your insurance doesn’t include a replacement vehicle, SmashX can still help.

We offer straightforward hire options at competitive daily rates, without the usual rental runaround.

• Clear pricing
• Flexible hire periods
• No unnecessary extras

Not Sure Yet

Sometimes it’s not immediately clear who’s responsible and that’s completely normal.

If things are still being worked out, SmashX will:

• Talk you through the options
• Help keep you mobile in the meantime
• Adjust things once responsibility is confirmed

No pressure. No assumptions.

You don’t need to have the answers upfront.

Your SmashX concierge will explain what applies to your situation in plain English, before anything is arranged.

Check My Eligibility