If you have had a smash, the hard part is usually not the repair. It is working out what you are entitled to, who pays for what, and what to do first. These guides cover the questions we answer every day.
What To Do After a Car Accident in NSWA step by step guide to the first hour after a car accident in NSW: safety, details to exchange, photos to take, and when to report to police.
Who Pays For a Replacement Car When You Are Not At FaultIf another driver caused your accident, you may be entitled to a replacement vehicle while yours is repaired. Here is how that works and who carries the cost.
Do I Have To Use My Insurer's Repairer?Choice of repairer explained: what it means in your policy, when you can pick your own smash repairer, and what to do when your insurer directs you elsewhere.
What Happens If The Other Driver Is UninsuredWhat to do in NSW when the driver who hit you has no insurance: recovering costs, protecting your position, and the steps that matter most early on.
Not At Fault vs At Fault: What Actually Changes For YouA plain English comparison of what happens after an accident depending on who was responsible, covering repairs, replacement vehicles, excess and timing.
How Long Do Smash Repairs Take?What actually determines smash repair timeframes, from assessment and parts to quality checks, and what you can do to avoid the common delays.
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Free Call 0468 088 838These guides are general information about the accident claims process in New South Wales. They are not legal or insurance advice. Eligibility and circumstances apply.